you can request a refund before ANY work has begun, a 100% refund will be issued to you. However, once a worker begins, there are no refunds. If you request a website design project and you decide to stop the project half-way, it is possible that there may be a partial refund. Determining how much of the project is complete and how much can be refunded is at our full discretion. Once your website files are transferred to a server of your choice, there are definitely no refunds. We cannot guarantee 100% function on another server after your website is completed on our demo server. We cannot be held responsible for lack of resources on your selected server or incompatible server settings. We will do what we can and offer up to 3 hours of troubleshooting, but we will start billing $20/hr once we’ve exhausted our allotted time. Thanks again for your business. We look forward to fulfilling all your needs.